iCMP MPOS Frequently Asked Questions

 

iCMP MPOS Card Reader

For support please call 1.855.445.6225; our Global Payments customer service line is open Monday to Friday between 9:00 AM and 6:00 PM ET.
No, the solution only works when used in conjunction with the approved iCMP card reader.
Contact Global Payments Customer Service at 1.855.445.6225. A new card reader can be ordered to replace the missing card reader.

Your account is not tied to a specific mobile device, and therefore your user account can be used to log into various smartphones. Additionally, multiple users are able to share the same device and log in with their own credentials so that you won’t have to purchase multiple devices.

The iCMP MPOS solution supports multiple user configurations, including catalog items, secured in a way that one user will not be able to see the settings or catalog of another user.

Supported Devices

The iCMP MPOS solution supports a range of Android and iOS devices, including:

  • Samsung Galaxy S3, S4 and S5
  • HTC One (M7 and M8)
  • Samsung Note 2, 3 and 4
  • LG G2, and G3
  • iPhone 4, 4S, 5, 5S, 6 and 6+

Merchant Portal

When you log in to the MPOS merchant portal, go to “My Account” and select “Edit User Information.” Here you can customize your user information, including primary email, personal email, password and security questions that are used to identify you if you need to reset your password, or if you contact customer service.

Accepting Payments

To process a sale transaction, follow these steps:

  1. Enter the sale amount and tap “Next”
  2. Review totals (discounts and taxes will be applied if configured) and tap “Next”
  3. Select the card tender type (i.e. debit, credit or cash) and tap “Next”
  4. Pass the iCMP MPOS reader to your customer and prompt them to swipe, insert or tap their card
  5. A “transaction complete” message will appear to indicate the successful completion of the sale transaction
  6. If prompted for a signature, pass your mobile device to your customer and ask them to sign with their finger
  7. The screen will display the receipt information
  8. Enter the customer email address and tap “Next.” If the customer does not wish to share their email address with you, tap “Skip”
  9. The final screen includes both a note and invoice field. Tap “Skip” if no information is required or “Done” if your note and/or invoice details are entered, to complete the transaction and begin a new one

How do I issue a refund?

  1. From the “Transaction History” screen, under setting, tap on the transaction for which you would like to issue a refund
  2. Tap “Refund”
  3. Confirm the refund amount and tap “Refund” 
  4. Enter password on card reader 
  5. Hand card reader to customer and follow instructions
Yes. When completing a sale transaction simply select “Cash” when prompted for a payment type. Selecting “Cash” will allow you to input the amount tendered and inform you of the correct change.

Payment Types

With iCMP MPOS you can accept Visa, MasterCard and Interac Direct Payment (debit). To accept Discover, American Express and/or JCB, please contact Global Payments at 1.855.445.6225. The iCMP MPOS solution supports magnetic stripe, EMV chip and contactless transaction processing.
Yes, both amount and percentage tipping options are available for debit and credit card transactions. The iCMP MPOS application allows you to preset up to three (3) percentage tipping options.

Payment Functionality

Yes, the iCMP MPOS supports EMV chip acceptance for Visa, MasterCard, American Express, JCB and Interac Direct Payment (debit). The device also supports EMV contactless.
Yes, the iCMP MPOS supports EMV chip acceptance for Visa, MasterCard, American Express, JCB and Interac Direct Payment (debit). The device also supports EMV contactless.
The iCMP MPOS reader provides you with four levels of password authorization that you can control. You can determine access to processing functions for administrator-, manager- and supervisor-level users.

From the home page, click “Settings”. Select the “Transaction History” button to display a list of all your transactions.

Use the drop-down menu in the upper left corner of the page to change the number of entries displayed. Use the “Filter by Date Range” fields to search for transactions during a specific time period. Click on a column title to sort your transactions.

You can also use the “Search” field in the top right corner to search transactions. You can search for a specific transaction or type of transaction by dollar amount, transaction ID, the last four digits of the credit card, and more. You can export to a .csv file or print the transaction list using the buttons in the upper left corner of the page.

The iCMP MPOS catalogue feature gives you the option to store commonly used items for quick and easy access. To create a catalogue item, tap “Inventory” from the Settings screen. Here you may add or modify catalogue items. The catalogue items are stored locally on the device and does not deduct from any inventory count.

To add a catalogue item: 
• Tap “Add New Item” 
• Add new item information: 
- Photo 
- Item name 
- Amount per item 
- Description 
- Tax rate 
- SKU number 
• Tap “Save” 

To modify a catalogue item: 
• Tap on the item to be modified 
• Modify the fields as required 
• Tap “Save”

To delete a catalogue item: 
• On an iOS device, swipe your finger from left to right across the item to be deleted. A Delete key will appear to the right of the item. Tap “Delete” 
• On an Android device, press and hold the catalogue item to bring up the pop-up menu. Tap “Delete” from the pop-up menu

To sell items stored in the catalogue:

  1. Swipe from left to right across the number pad on the screen
  2. Select the item(s) and quantity and tap “Done”
  3. You will be returned to the main sale screen with the item displayed. Tap “Next” to continue.

Receipts

No, the iCMP MPOS solution does not include a printer; however, receipts can be emailed to the customer directly from the iCMP MPOS application on your mobile device.
Receipts can be emailed to the customer directly from the iCMP MPOS application on your mobile device.

Within the MPOS merchant portal, go to the “Merchant Profile” screen. Under “Settings” you can modify the information on the customer receipt, including logo, location, message, email, phone number, website URL and social media accounts.

• Logo – Tap “No Logo Has Been Chosen” and when the pop-up window appears, tap “Existing Photo” and search your device for the desired photo. The logo must be a maximum size of 5MB. Only PNG and JPG formats are accepted.

• Add Location – Tap the “On/Off” slider next to “Share My Location” on the receipt to toggle between the options.

• Add a Message – Tap “Add a Message” and enter the message you wish to have appear on your receipt. There is a 140 character limit.

• Email – Tap the “Contact E-mail” field and enter your email address.

• Phone Number – Tap the “Contact Phone Number” field and enter your phone number.

• Website URL – Tap “Web Site URL” and enter the website address.

• Twitter – Tap “@username” and enter your Twitter username without the @ symbol.

• Facebook – Tap “Facebook URL” and enter the Facebook URL.

• Once complete, tap “Done” to save the changes.

NOTE: You must be online for your changes to take effect.

To resend an email to your customer, follow these steps:

  1. Within the MPOS merchant portal, go to the “Transaction History” screen. Under “Setting,” tap on the transaction for which you would like to resend a receipt
  2. Tap “Send Receipt” 
    • If the customer wants an email receipt, tap the “Issue Email Receipt” button and enter the customer’s email address in the pop-up window. Tap “OK” to send the email receipt 
    • If the customer wants a paper receipt, tap “Display Paper Receipt Info” to view the cardholder receipt information, which you can transcribe to a paper receipt 

Technical Requirements

No, the iCMP MPOS has a reflective monochrome screen.
No, the iCMP MPOS connects to the smartphone via Bluetooth connection.
The iCMP MPOS relies on connectivity from your mobile device’s WiFi or 3G.
A fully charged iCMP MPOS device can last for 2-3 days, assuming an average of 20 transactions per day.
If the Internet connection or 3G on the mobile device goes down, the iCMP MPOS will not function. The iCMP MPOS device will display “Lost Communication with Host” and return “Transaction Not Completed” data back to the application.

Support

Contact the Global Payments Customer Care Centre at 1.855.445.6225. Our customer support analysts are available to assist you from Monday to Friday between 9:00 AM and 6:00 PM ET.
Please contact the Global Payments Customer Care Centre at 1.855.445.6225 for assistance.

Deposits

To complete a settlement, access the “Transaction History” menu and select “Close Sales”.

Accounts

Download the iCMP MPOS application to your mobile device and log in using the credentials provided in your welcome email.

Getting Started

Download the iCMP MPOS application to your mobile device from the App Store or Google Play and log in using the credential and instructions provided in your welcome email.
No, the iCMP MPOS solution is not supported outside of Canada.

Troubleshooting

To pair your mobile device with the ICMP MPOS reader, follow these instructions:

  1. Download/install the iCMP MPOS application
  2. Launch the app and log in using your account credentials
  3. Power up your iCMP MPOS device
  4. Select the # key and enter "1" as your username and hit the green send button
  5. Enter 1234567 followed by the F key, then hit the green send button
  6. Select Option 3 "Set Up Menu”
  7. Select Option 2 “Communications”
  8. Select Option 2 “Bluetooth”
  9. Select Option 1 “Pair device”
  10. Select Android or iOS from this menu
  11. Select Option 2 "Display Pairing Info"

Android:

  1. Select "Pair" on the iCMP MPOS application when prompted by the "Card Reader Not Paired" pop-up message
  2. You will then be directed to the Bluetooth menu
  3. Select “Scan” and choose iCMP device number from the menu
  4. Now confirm the passkey displayed on the phone and the iCMP device by clicking “OK” on the phone and “Yes” on the iCMP.
  5. In the iCMP MPOS application, select the “Menu” button in the top left corner and select “Manage Card Readers”
  6. Select your iCMP and hit “Connect”
  7. You're now paired!

iOS:

  1. Go to settings on your iOS device
  2. Select “Bluetooth” and “Enable”
  3. Select “Device Discovery” in the iCMP menu
  4. The iCMP will find your iOS device. Select your device from the options listed on your iCMP and select the green “Send” button
  5. Now confirm the passkey displayed on the phone and the iCMP device by clicking “Pair” on the phone and “Yes” on the iCMP.
  6. You're now paired!
Please call the Global Payments Customer Care Centre at 1.855.445.6225, available Monday to Friday from 9:00 AM to 6:00 PM ET.

Yes, the iCMP MPOS solution supports contactless payment acceptance for Visa payWave, MasterCard PayPass and Interac Flash.

Still have questions? Call Customer Care at 1.855.445.6225. Our customer support analysts are available to assist you from Monday to Friday between 9:00 AM and 6:00 PM ET.